HourBank support

Support

Need help with HourBank? Email MindSprout Studios and include the device you’re using, your app version if you know it, what you expected to happen, and what happened instead.

Helpful details to include

• Your iPhone or iPad model.
• Your iOS version.
• The HourBank app version, if visible.
• Whether the issue involves timers, manual time entries, clients, projects, invoices, PDF sharing, purchases, or restore purchase.
• Screenshots if they help explain the problem. Avoid sending client contact details or invoice amounts unless they are needed to understand the issue.

Working without an account

HourBank can be used without creating an account. Choose “Start locally” on the welcome screen. Your records are stored on the device and remain available between launches. Core time tracking and invoicing work without an internet connection.

Purchases and restore

HourBank Pro is processed through Apple’s App Store. If you purchased Pro and features are not unlocked, try the in-app restore purchase option first. Restoring requires an internet connection and the Apple ID used for the original purchase. If that does not work, email support with the purchase date if available. Do not send payment card details.

Invoices and sharing

HourBank creates PDF invoices from your tracked time and shares them through your device’s share sheet. Opening or cancelling the share sheet does not mark an invoice as sent or delivered, and HourBank does not email invoices on your behalf. Invoice status is something you set yourself.

Your data

Records live on your device. Removing the app or clearing its data can permanently remove them. Exports available in Settings → Export Data are useful for your own records, but a CSV export or invoice PDF is not a complete restorable backup.

Privacy

Read the HourBank privacy policy here: https://mindsproutstudios.com/apps/hourbank/privacy/.